Powering a Sustainable Future, One Solar Panel at a Time.
Welcome to our company, a leading provider of renewable energy solutions dedicated to empowering homes and businesses with sustainable energy sources. Our mission is to deliver clean, affordable, and reliable energy services while ensuring a healthier environment for generations to come. With a strong commitment to innovation, customer satisfaction, and environmental stewardship, we have established ourselves as a trusted name in the industry.
Our Services
As a full-service energy solutions provider, we offer a comprehensive range of services designed to meet the unique needs of our residential and commercial clients. These services include:
1. Solar Energy Solutions: We design, install, and maintain high-quality photovoltaic (PV) systems tailored to your specific energy requirements. Our solar solutions are customized to optimize energy production, reduce energy costs, and minimize your carbon footprint.
2. Energy Storage: We provide state-of-the-art energy storage systems that allow you to store and manage your excess solar energy for later use. Our energy storage solutions offer increased energy independence, enhanced system resilience, and reduced reliance on grid electricity.
3. Energy Efficiency Upgrades: Our team of experts conducts thorough energy audits to identify opportunities for energy efficiency improvements. We offer a variety of upgrades, such as LED lighting, smart thermostats, and high-efficiency appliances, to help you save on energy costs and lower your environmental impact.
4. Maintenance and Monitoring: We provide ongoing maintenance and monitoring services to ensure your energy systems continue to operate at peak performance. Our proactive maintenance approach and remote monitoring capabilities enable us to detect and address potential issues promptly, maximizing system uptime and minimizing inconvenience.
5. Financing Solutions: We understand that transitioning to renewable energy can be a significant investment. That's why we offer flexible financing options, including leases, loans, and power purchase agreements (PPAs), to help make the switch more accessible and affordable for our clients.
Our commitment to quality, innovation, and customer satisfaction is reflected in our outstanding industry ratings and numerous awards. We take pride in delivering exceptional value to our clients and building long-lasting relationships based on trust, transparency, and mutual respect.
Customer Experience Issues
Sunnova has received numerous complaints from customers regarding poor customer service, broken promises, and unresolved issues. Several customers have reported being left on hold for extended periods, only to be reassigned to different representatives without resolving their concerns. One customer even mentioned having to wait for over 6 months to get their rebate money, which they claimed was due to them providing the necessary documents numerous times. Another customer felt that the customer service team was "worthless" and unable to help them.
Service Quality Concerns
There have been issues with the quality of service provided by Sunnova. One customer had their solar system installed incorrectly, and another had to wait for multiple visits from technicians to resolve issues with their system. One customer even claimed that the wrong panels were installed on their roof, which resulted in further delays and frustration. Additionally, one customer reported that their system was installed with the wrong clamps, leaving the system "terrible."
Communication Breakdowns
Communication issues seem to be a recurring theme throughout the reviews. Customers have reported receiving conflicting information from different representatives, being told that someone would be assigned to their case and then not being followed up on. One customer even claimed that they were unable to get in touch with a manager to resolve their issues.
Positive Experiences
While there have been many negative reviews, two customers have had positive experiences with Sunnova. One customer, Phong Nguyen, praised the technician Steven Perez for resolving their issue promptly and remotely. The other customer, Madeline Ortiz, mentioned that Sunnova went above and beyond to help their customers and had many products to offer.
Employee Experiences
One former employee, Henry B., shared their negative experience working at Sunnova. They claimed that the organization had a lack of accountability and impartiality, which led to the departure of talented employees. However, they did mention that the CEO was approachable and humble.
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